Effective Date: 01/08/2025
At FoodGo, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, mobile app, or any of our services.
By using FoodGo, you agree to the practices described in this policy.
When you interact with FoodGo, we may collect the following information:
Personal Information: Name, phone number, email address, billing address, and delivery address.
Payment Information: Card details, mobile wallet information, and transaction records (processed securely through trusted payment gateways).
Account Information: Username, password, and preferences saved on your FoodGo profile.
Order Information: Details of your orders, hotel bookings, special requests, and transaction history.
Technical Information: Device type, IP address, browser type, and usage data collected through cookies or analytics tools.
We only collect information necessary to provide and improve our services.
The information we collect is used to:
Process and deliver orders: To confirm bookings, assign delivery partners, and ensure timely delivery.
Improve services: To analyze customer preferences, improve efficiency, and enhance user experience.
Provide customer support: To address queries, resolve complaints, and offer assistance.
Communicate with you: To send confirmations, updates, promotions, or important policy changes.
Maintain security: To detect fraud, prevent misuse, and protect user accounts.
FoodGo respects your privacy and does not sell, rent, or trade your personal information to third parties.
However, we may share information with:
Hotels & Restaurants: To confirm, prepare, and deliver your order.
Delivery Partners: To ensure your food or booking is delivered to the correct address.
Payment Processors: To securely process your transactions.
Legal Authorities: If required by law, to comply with investigations or legal obligations.
We ensure all third-party partners maintain strict confidentiality and use your data only for order fulfillment.
FoodGo uses cookies and tracking technologies to:
Remember your preferences and login details.
Provide personalized recommendations.
Improve website and app performance.
Analyze traffic and usage patterns.
You may disable cookies in your browser, but some features of FoodGo may not work properly without them.
Your security is our top priority. We implement:
Encryption: Sensitive data such as payment details are encrypted using industry-standard methods.
Secure Servers: All data is stored on secure servers with restricted access.
Regular Monitoring: We continuously monitor our systems for unauthorized access or breaches.
Limited Access: Only authorized employees and partners have access to necessary data.
As a FoodGo user, you have the right to:
Access Your Data: Request a copy of your personal information.
Update Information: Correct or update your personal details at any time.
Delete Account: Request deletion of your account and personal data.
Opt-Out: Choose not to receive promotional messages or marketing emails.
To exercise your rights, please contact our support team at [Insert Support Email].
FoodGo is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we discover that we have collected such data, we will delete it immediately.
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our services. Any updates will be posted here with a revised effective date.
If you have questions or concerns about our Privacy Policy or how we handle your information, please contact us:
📧 Email: support@foodgo.konnbook.com
