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Terms and condition



Terms and Conditions – FoodGo

Effective Date: 01/08/2025

Welcome to FoodGo. These Terms and Conditions (“Terms”) govern your use of our website, mobile app, and services. By accessing or using FoodGo, you agree to comply with these Terms. If you do not agree, please discontinue use of our services immediately.

1. Eligibility

  • You must be at least 13 years old to use FoodGo.

  • If you are under13, you may only use our services under the supervision of a parent or legal guardian.

  • By using FoodGo, you confirm that all information you provide is accurate and truthful.

2. User Responsibilities

When using FoodGo, you agree to:

  • Provide correct and updated information (address, contact, payment details).

  • Use our platform only for lawful purposes.

  • Not misuse the service (e.g., by placing fake orders, abusing delivery staff, or engaging in fraud).

  • Maintain confidentiality of your account and password.

You are fully responsible for any activity under your account.

3. Services Provided

FoodGo offers:

  • Hotel Management Solutions – Tools for hotels to manage bookings and operations.

  • Food Ordering & Delivery – Customers can place orders with partner hotels/restaurants.

  • Order Tracking – Real-time updates on food preparation and delivery.

We are a platform connecting customers with hotels/restaurants. FoodGo does not cook, prepare, or package food. The responsibility for food quality and safety lies with the hotel/restaurant.

4. Payments

  • All payments must be made using the secure options available on FoodGo.

  • Prices shown at checkout include applicable taxes, service fees, and delivery charges (if any).

  • FoodGo is not responsible for incorrect payment details entered by users.

  • Refunds, if applicable, will be processed in accordance with our Refund Policy.

5. Delivery

  • Estimated delivery times are provided for convenience but may vary depending on location, traffic, weather, or restaurant preparation time.

  • FoodGo is not responsible for delays caused by external factors beyond our control.

  • Delivery partners are independent contractors and not employees of FoodGo.

6. Hotel/Restaurant Responsibilities

Hotels and restaurants using FoodGo are solely responsible for:

  • Maintaining food hygiene and quality standards.

  • Preparing orders accurately and on time.

  • Providing correct descriptions, prices, and availability of menu items.

FoodGo acts only as an intermediary and does not guarantee the quality, freshness, or accuracy of food orders.

7. Cancellations & Refunds

  • Customers may cancel orders as per the Cancellation Policy.

  • Refunds will be provided in accordance with the Refund Policy.

  • Hotels and restaurants may cancel orders due to unavailability, in which case customers will receive a full refund.

8. Limitation of Liability

  • FoodGo is not liable for indirect damages such as dissatisfaction with taste, loss of time, or missed deliveries caused by external issues.

  • FoodGo is not responsible for health concerns, allergies, or issues arising from food consumed. Customers should check ingredients before ordering.

  • Our total liability in any case will not exceed the amount paid by the customer for the disputed order.

9. Intellectual Property

  • All logos, trademarks, software, and content on FoodGo are the property of FoodGo.

  • You may not copy, reproduce, distribute, or use FoodGo’s content without prior written permission.

10. Account Suspension & Termination

FoodGo reserves the right to suspend or terminate accounts if users:

  • Engage in fraudulent or illegal activities.

  • Repeatedly violate policies.

  • Abuse customer support, delivery staff, or partner restaurants.

Termination may result in loss of access to services without compensation.

12. Changes to Terms

FoodGo may update these Terms from time to time. Updates will be posted on our website/app with a revised effective date. Continued use of FoodGo after changes means you accept the new Terms.

13. Contact Us

For questions about these Terms, please contact us:

📧 Email: support@foodgo.konnbook.com